Vice President, UX Designer · 2024 · Enterprise AI
Challenge
Translating complex enterprise AI workflows into a secure, compliant mobile experience for a global workforce of 200,000+ employees, without sacrificing usability or adoption speed.
Approach
Directed end-to-end UX strategy and navigation architecture for the mobile layer of JPMorgan's firmwide LLM-powered productivity platform. Led discovery, user research, and stakeholder alignment across product and executive teams to establish design principles balancing AI capability with mobile-first constraints. Ensured consistent experience alignment with the broader desktop LLM Suite.
Impact
200,000+ employees onboarded to AI-assisted productivity
American Banker's Innovation of the Year 2025, Grand Prize
Established firmwide standard for enterprise AI on mobile